Need More Help?

Here you will find all the relevant information for contacting our Customer Service Team.

Please note: our Customer Service is unavailable at weekends and on Austrian Public Holidays.

We are open to all suggestions and feedback that our customers have to offer, whether in relation to our product assortment or how to improve our Customer Service. Simply send us an email. We look forward to hearing from you!

Regretfully, pools.shop is solely an e-commerce, thus we are only available online. 

Unfortunately, we are unable to offer any wholesale prices. The products that are listed in our online shop is directed toward the end consumer. 

Please report any website or system errors to our Customer Service Team.

Please report any product prices found listed at lower rates to our Customer Service Team. Also include the name of the source, item number and price listed, as well as the item number and price listed in our shop for review.

Unfortunately, pools.shop does not have a printed catalogue. We continuously add new products and brands to our assortment, making it near to impossible to keep a printed catalogue up-to-date.

All our available products can be viewed online.

We're glad you'd like to share your experience with our community. When composing a product review, please observe the guidelines below.

• Your comments should remain fully focused on the product. Topics such as order processing or customer service should not be addressed here - it's all about the product!
• Keep in mind that the purpose of writing reviews is to be a source of information for other customers who are considering purchasing this product. Therefore, keep your review as constructive as possible.

We reserve the right to delete or block a product review if it contains any of the following:

• Information that is completely irrelevant or not related to the product itself
• Obscenities or other expressions considered inappropriate for a public forum
• Slanderous allegations
• Language that is not comprehensible by the website's target audience
• Incorrect prices
• Advertising
• Spam or inappropriate references to other products
• Offers
• Websites or specific competitors
• Email address, telephone numbers or other personal or contact information
• Disparaging comments about other reviews or testimonials
• Images that show improper use of our products

Reviews and testimonials are human-reviewed prior to being published, although we reserve the right to introduce algorithmic decision-making to support this. Complaints submitted as part of our notice and action mechanisms will be processed and responded to immediately. When complaints are received, the content referred to will be reviewed on the basis of our guidelines and, if necessary, deleted completely, and we will endeavour to resolve them promptly.

Thank you for taking the time to review our products.